Prentiss County Electric Power Association (PCEPA) employees take great effort to try to handle each complaint a customer brings to them in a fair and impartial way.
The General Manager of Prentiss County Electric Power Association also strives to deal with each complaint brought to management in a fair and impartial way.
Sometimes a customer may not be satisfied with the resolution of their complaint by the PCEPA employees and/or General Manager.
Prentiss County Electric Power Association is one of 154 local power companies regulated by the Tennessee Valley Authority (TVA). Below is TVA’s notice of how to contact their complaint group.
TVA provides regulatory oversight for your Local Power Company’s rates and service practices.
If you have an issue or complaint that you have not been able to resolve with your Local Power Company, TVA’s Complaint Resolution Process may be able to help.
There are three ways to begin the process:
- Online at www.tva.com/complaintresolution
- Email complaintresolution@tva.gov
- Call the TVA Regulatory hotline at 1-888-289-8409